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Huey Pro: Color Cast after upgrade to Snow Leopard (10.6) Options
JDW1
Posted: Tuesday, November 03, 2009 9:39:49 PM
Rank: Newbie
Groups: Member

Joined: 11/3/2009
Posts: 1
Points: 3
I purchased my Huey Pro in June this year and have been using it without problem on my iMac 3.06GHz (March 2009) running Leopard (10.5). I recently updated to Snow Leopard (10.6.1). I used version 1.5.1 of the hueyPro software (the same version I have been using since June) to calibrate today for the first time under Snow Leopard. Unfortuantely, it gives me a very faint greenish color cast AND the color is rather flat.

After searching through the helpCENTER, I read where it was recommended to access the hueyPRO control panel and click the "Reset hueyPRO..." button. I did this and recalibrated, but the end result was worse than before. I then read about "Laptop mode" possibly fixing color casts, but I don't see that feature at all on the hueyPRO 1.5.1 software.

Interestingly, I then clicked the "Uncorrected" radio button in the hueyPRO prefs pane and then I clicked Displays > Color and clicked on the "- native" profile (which I confirmed was created by my recent hueyPRO calibration). The end result looks quite decent, almost perfect actually. And yet, hueyPro is basically set to off ("Uncorrected"). So I am confused.

I would like to add that I do not get any errors at all when I calibrate using the 1.5.1 hueyPRO software, unlike some in this thread have mentioned. I only got one initial error when starting the software that said it could not find the calibrator even though it was connected directly to the back of my iMac. But when I disconnected it and then quickly reconnected it, all was well and I've not had any further such problems.

Any assistance Pantone can provide about the color cast I have reported would be greatly appreciated.

Thank you.
Techguy
Posted: Tuesday, November 10, 2009 10:07:35 AM
Rank: Newbie
Groups: Member

Joined: 7/13/2009
Posts: 6
Points: 18
This will confirm my reply to your issue as posted at the myPANTONE helpCENTER, case #091110-000002.

Briefly, I have suggested that we test the product on a different computer in order to insure this is not a hueyPRO hardware issue, as there is a known issue related to color cast.

Please note that I will not be posting further herein. You are free to post a solution once one is found if you wish.

Regards,
John Stanzione
Manager - Technical Support
Pantone, Inc.
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